Be Accessible.

“Live Chat” is the latest innovation in effective customer service.  Particularly when offering a specialized product that can be intimidating to novices or lay-users, the personal feel of a live chat option can mean the difference between a customer’s decision to learn more or to move on to your competitor.

• The Live Chat Option is an extra benefit to customers who may need instant assistance comprehending a particular topic.
• This solution provides the appearance of 24/7 customer service even if it is not utilized by your clients. 
• Live Chat makes your website feel more modern, more technically savvy, and more in tune with the latest communication media.  It especially appeals to the burgeoning generation of users who are hard-wired against the days of 800-numbers and automated phone menus.
• These days, no business in the information technology industry can afford to ignore the recent explosion of social media outlets.  As the internet has grown bigger and more complex, social media have countered with ever-increasing accessibility. Mass communication has never been faster, easier, or more wide-spread.  Take full advantage of these new and exciting vehicles of maximum exposure.